Testimonials

Mrs Solly, Nottingham. NG2

Amazing! What a transformation. Thank you very much!

Mrs Solly, Nottingham. NG2

Ms Band, West Bridgford. NG2

Delighted with the results. Efficient and professional.

Ms Band, West Bridgford. NG2

Mrs Stubbs, Nottingham. NG11

The second time I’ve had this done and I’ve been delighted both times. It’s like having a new oven.

Mrs Stubbs, Nottingham. NG11

Mr Cresswell, Bramcote. NG9

All good – many thanks. See you again soon.

Mr Cresswell, Bramcote. NG9

Mrs Brown, Nottingham. NG2

Peter has been cleaning my oven for a few years now. This service is excellent and I have recommended him many times. Much appreciated.

Mrs Brown, Nottingham. NG2

Mrs Spells, Nottingham. NG2

As always I am delighted with my newly cleaned sparkling ovens. Who needs a new one when I have Pete!

Mrs Spells, Nottingham. NG2

Mrs Miller, Nottingham. NG3

Once again a total transformation to my oven, microwave and extractor fan. Mr Bell provides a superb service- reliable, friendly and altogether I rate the service 10/10!

Mrs Miller, Nottingham. NG3

Mrs Browne, Nottingham. NG16

I am delighted with my oven clean today, carried out by Peter Bell. The oven looks as good as new and I shall certainly recommend Peter to my friends and neighbours. He was polite, cheerful and a friendly chap. I hope he will be back again when I need him.

Mrs Browne, Nottingham. NG16

Mrs Cresswell, Beeston. NG9

I am always very pleased with your work, my oven looks like new every time. Thanks.

Mrs Cresswell, Beeston. NG9

Miss Zedgitt, Nottingham. NG9

Amazing results, thank you very much. Oven looks like new. Would highly recommend.

Miss Zedgitt, Nottingham. NG9

Mrs McKay, Watnall. NG16

Really happy with the service which I have used several times now and recommended to friends and family.

Mrs McKay, Watnall. NG16

Mrs Staves, Nottingham. NG2

Really good efficient service. Great to have a sparkling clean oven.

Mrs Staves, Nottingham. NG2

Mrs Fairgrieve, Wollaton. NG8

ABSOLUTELY AMAZING – looks like new!! Thank you so much Peter. Look forward to seeing you in 12 months.

Mrs Fairgrieve, Wollaton. NG8

Mrs Smith, West Bridgford.

My oven looks like new! A wonderful job carried out efficiently – Thank you Peter.

Mrs Smith, West Bridgford.

Mrs. A. Price, Silverdale. NG11

Thank you very much for a fantastic job. Well done. Marvellous service.

Mrs. A. Price, Silverdale. NG11

Mrs Buckley, Nottingham. NG5

My oven looks like new. The cleaner came when he said he would and didn’t stop working until the job was finished. This is my 2nd clean and I won’t hesitate in having a 3rd. Thank you!

Mrs Buckley, Nottingham. NG5

Mrs Henn, Nottingham. NG8

Excellent service. Reliable, trustworthy. Simply wouldn’t know what to do without Mr Bell!! Recommend him to all my friends!

Mrs Henn, Nottingham. NG8

Mrs Harrison, Ruddington. NG11

Peter Bell has made the oven look brand new again! Reliable, friendly service. Very happy with the final result. Would definitely recommend.

Mrs Harrison, Ruddington. NG11

Mr Freegard, West Bridgford. NG2

Peter has done a marvellous job of restoring our oven to it’s former glory! Thank you very much.

Mr Freegard, West Bridgford. NG2

Mrs Timms, West Bridgford. NG2

Fantastic job as usual.

Mrs Timms, West Bridgford. NG2

Ms Wilson, Long Eaton. NG10

As usual a wonderful service. Mr Bell has worked a miracle on the oven, looks like new again. Thank you.

Ms Wilson, Long Eaton. NG10

Mrs Clare Howard, Bramcote. NG9

It’s fantastic! It looks like new. Thank you.

Mrs Clare Howard, Bramcote. NG9

Mrs McLaughlin, Nottingham. NG2

Fantastic! Like new, worth every penny. Many thanks.

Mrs McLaughlin, Nottingham. NG2

Mrs Harrison, Nottingham. NG2

Fantastic job, looks like a new oven. Had it done last year with another company and it’s not a patch on this job. Nice friendly chap. Job done in a couple of hours. Would definitely recommend.

Mrs Harrison, Nottingham. NG2

Mrs Faye Parker, Longeaton. NG10

Excellent. Brilliant job.

Mrs Faye Parker, Longeaton. NG10

Mrs Cresswell, Beeston. NG9

Thanks again for your excellent service. Always very pleased with your work.

Mrs Cresswell, Beeston. NG9

Mrs Glover, Long Eaton, NG10

As always a fantastic service. See you again in 6 months.

Mrs Glover, Long Eaton, NG10

Mrs Cooper, Nottingham. NG2

My old ovens are now like new, shiny, sparkling and fresh.My hob was very stained – it is also like new. Fantastic.

Mrs Cooper, Nottingham. NG2

Mrs McLaren, West Bridgford. NG2

3rd time we have had Peter to clean our oven which with 4 children to feed ends up being in a terrible state! It is cleaned thoroughly to a high standard with no horrible smells! Excellent job. Excellent service!

Mrs McLaren, West Bridgford. NG2

Ms. V. Harrod, West Bridgford. NG2

I can highly rate this service. I am so amazed by the outcome. Thank you.

Ms. V. Harrod, West Bridgford. NG2

Mrs Hewson, Caulton. NG4

A very friendly service and what a fantastic result. I’ll definitely recommend the service. Thanks.

Mrs Hewson, Caulton. NG4

Mrs Lee Wilding, Beeston. NG9

Very pleased with the service. Oven sparkling clean.

Mrs Lee Wilding, Beeston. NG9

Mrs Saville, West Bridford. NG26

An excellent clean again. Very pleased. Thank you.

Mrs Saville, West Bridford. NG26

Mrs. Laven-Brown, Nottingham. NG11
Dear Mr Bell. Thank you very much for the work that you carried out yesterday on our oven! I am very impressed with the outcome & thrilled to have a sparkly oven again. I shall definitely recommend you to friend before we move. I will continue to use OVENU as a company too! Once again, thank you.

Mrs. Laven-Brown, Nottingham. NG11

Mrs Tina McKam, Whitnall. NG16

I have used this service several times now and am always very happy and amazed at the result – worth every penny!

Mrs Tina McKam, Whitnall. NG16

Mr. K. Williams, Ruddlington. NG11

Excellent job as always.

Mr. K. Williams, Ruddlington. NG11

Mrs Jeanette Macey, Aspley. NG8

Delighted with the service of OVENU.

Mrs Jeanette Macey, Aspley. NG8

Mrs. E. Ward, The Meadows. NG2

Excellent as ever!

Mrs. E. Ward, The Meadows. NG2

Mr Wall, Beeston. NG9

Wonderful service, great job.

Mr Wall, Beeston. NG9

Mrs Evans, Nottingham. NG4

I am thrilled with the work Peter carried out today. He was polite and friendly. He’s done an excellent job and I will definitely use him in the future.

Mrs Evans, Nottingham. NG4

Mrs Elston, Ruddington. NG11

Peter has been cleaning our oven yearly in our current house and previous house. He is easy to get hold of, professional and friendly. We will continue to use OVENU.

Mrs Elston, Ruddington. NG11

Mrs Joanne Hawkins, Nottingham. NG4

Excellent service with wonderful results. I would certainly recommend you.

Mrs Joanne Hawkins, Nottingham. NG4

Mrs Copley, Wollaton. NG8

Always excellent. Many thanks.

Mrs Copley, Wollaton. NG8

Mrs. S. Davis, Silverdale. NG11

Fantastic service.

Mrs. S. Davis, Silverdale. NG11

Chris Collington, Longeaton. NG10

Job done with no fuss or bother, lovely chap. Many thanks.

Chris Collington, Longeaton. NG10

Mr. J. Russell, Nottingham. NG3

Great service, good price! Thanks.

Mr. J. Russell, Nottingham. NG3

Mrs Katy Ball, West Bridford. NG2

Peter has transformed our oven and grill….. a miracle! We have just moved into our new house and the kitchen and oven are very old and clearly have not been cleaned for years. Peter is so helpful and gave us tips on how to clean and change filters on the cooker hood. He came out at short notice and we are so grateful and I will be recommending him to all our friends and family. Thank you.

Mrs Katy Ball, West Bridford. NG2

Mr. G. Lewis, West Bridgford. NG2

Friendly, good quality.

Mr. G. Lewis, West Bridgford. NG2

Mrs Selby, Mapperley. NG3

I am once more delighted with my ‘New oven’ – Peter always efficient and courteous and on time.

Mrs Selby, Mapperley. NG3

Judith Walker, Nottingham. NG3

Thank you for my nice shiny ‘New Oven’. Professional service, prompt and friendly what more could I ask. Would highly recommend.

Judith Walker, Nottingham. NG3

Mrs Hallam, Nottingham. NG5

Fantastic! Really, really happy with the service. Will highly recommend you. Thank you so much!

Mrs Hallam, Nottingham. NG5

Mrs Hale – Wood, Gamston. NG2

My oven looks brand new. It was a quick and easy process without a scrap of mess or disturbance left at all – brilliant!!

Mrs Hale – Wood, Gamston. NG2

Mrs. A. Gummer, Rise Park. NG5

A Grade service by Pete, couldn’t be happier. Thanks.

Mrs. A. Gummer, Rise Park. NG5

Mrs. Wakely, Mapperley. NG3

Very well cleaned – no mess. Great!

Mrs. Wakely, Mapperley. NG3

Justine Westwood, Basford. NG6

Amazing job done. The oven looks fantastic. Thank you.

Justine Westwood, Basford. NG6

Mrs Tina Boddington, Sawley. NG10

Very prompt and friendly service. Excellent workmanship. Thank you!

Mrs Tina Boddington, Sawley. NG10

Mr. D. Parker, West Bridgford. NG2

An excellent job done as always.

Mr. D. Parker, West Bridgford. NG2

Ms Lucy Handley, Carlton. NG4

I was amazed by the results – I have got a new oven in my new house!

Ms Lucy Handley, Carlton. NG4

Mrs Melanie Wood, Ruddington. NG11

Impressed. Informed friends and family regarding the standard of clean after OVENU have completed the task. Wished i had seen this earlier.

Mrs Melanie Wood, Ruddington. NG11

Mrs Ann Price, Silverdale. NG11

I am thrilled to bits, you have done a fantastic job. Thank you very much.

Mrs Ann Price, Silverdale. NG11

Mrs Alison Wishart, Chilwell. NG9

First class service!! Very polite and courteous and of course a very clean oven. Thank you!

Mrs Alison Wishart, Chilwell. NG9

Mrs Jane Stubbs, Clifton Village. NG11

Wow! It looks like new again. Thanks very much.

Mrs Jane Stubbs, Clifton Village. NG11

Mrs. S. Harvey, Attenborough. NG9

A brilliant service.I would highly recommend it.

Mrs. S. Harvey, Attenborough. NG9

Mrs Dwyer, Arnold. NG5

I am completely satisfied by the cleaning of my cooker. Mr Bell is a pleasant quiet worker who gets on with his job leaving my cooker looking like a new one.

Mrs Dwyer, Arnold. NG5

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.